Last updated: 24 October 2026
WeCare Home Nursing and Security Solutions (“WeCare”, “we”, “us”) operates wecare24.co and provides home nursing, elderly care, nanny, housemaid and security services in Karnataka. This notice explains what personal data we collect, why we collect it, how long we keep it and the choices you have. It is written to meet the notice and consent expectations of India’s Digital Personal Data Protection Act, 2023.
Who is responsible for your data
WeCare Home Nursing and Security Solutions, Ground Floor, Westgate, Liyana Residency, Nandigudda, Mangaluru, Karnataka 575002. Phone +91 63643 03333. Email info@wecare24.co.
What we collect
- Enquiry and booking data: name, phone number, email address, service address, the service you need and the duration you need it for.
- Care-related information: the patient’s condition, mobility, medication needs and any instructions you choose to share so we can assign a suitable nurse or caregiver. You decide how much to tell us.
- Service records: visit dates, the staff assigned, duty notes and invoices.
- Website data: pages viewed and basic device information collected by Google Analytics. We do not use this to identify you by name.
Why we collect it
- To respond to your enquiry and call you back.
- To assign a nurse, caregiver or guard with the right training for the task.
- To coordinate with a discharging hospital or treating doctor when you ask us to.
- To raise invoices and keep accounting records required by law.
- To handle complaints and improve our service.
We do not sell your data. We do not use your health-related information for advertising.
Consent
We collect enquiry and care information only when you give it to us and tick the consent box on the form, or when you give it to us on a call or on WhatsApp. You can withdraw consent at any time by writing to info@wecare24.co. Withdrawal does not affect care already provided, and it may mean we can no longer continue a service.
Who sees your data
Your information is seen by the WeCare coordinator handling your case, the nurse or caregiver assigned to you, and our accounts team. We share it outside WeCare only when you ask us to (for example with a hospital ward or your treating doctor), when a service provider processes it for us under contract (website hosting, email and analytics), or when the law requires it.
How long we keep it
Enquiries that do not become bookings are deleted within 12 months. Service and invoice records are kept for 8 years to meet accounting and tax requirements. Care notes are kept for 3 years after the last visit unless you ask us to delete them sooner.
How we protect it
The website runs over HTTPS. Access to enquiry and care records is limited to the staff who need it. Staff are bound by confidentiality terms in their employment contract.
Your rights
You can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, withdraw consent, or nominate another person to act for you. Write to info@wecare24.co and we will respond within 30 days.
Grievance contact
If you are not satisfied with how we have handled your data, contact our grievance officer at info@wecare24.co or +91 63643 03333, Ground Floor, Westgate, Liyana Residency, Nandigudda, Mangaluru, Karnataka 575002. You may also complain to the Data Protection Board of India.
Children
When a service is for a child, we collect the child’s care information from the parent or guardian only, and we use it only to deliver that care.
Changes
We update this notice when our practices change. The date at the top shows the current version.
